Frequently Asked Questions
I ordered but haven't received anything yet
When you order on working days before 17:00, we will ship your order the same day. Once you have received an email with the tracking details, your order is often delivered the next day within the Netherlands. To Belgium it usually takes 1 to 2 days. In exceptional cases, the post may take a little longer. If you have not received your order after 5 working days, please contact us via the contact button at the bottom right of this page.
Where do you ship from?
We have been shipping from our own warehouse in Sassenheim, the Netherlands, for over 10 years. We stock everything ourselves, so we know what we are selling. We ship almost all over the European Union.
Can I exchange or return an order?
Sure, no problem! You can exchange or return within 30 days of receiving your order. If you want to exchange something, just return your order, we will consider it as a return and refund your order at all times. You can then place a new order yourself in the meantime. We always refund within 5 working days after receipt of your return. On the returns page you can find all the details on how to send something back to us.
Do I have warranty?
Yes, all our products come with a minimum of 6 months and a maximum of 2 years warranty. This differs per product. Warranty only covers manufacturer's defects, so incorrect placement of a screen protector or damage to a case after a fall are not covered. Service is our highest priority, so expect us to help you with a good solution at all times, warranty or no warranty.