Service

Service is one of the most important points with us. It is the contact we have with you, our customer, and we want it to run smoothly and to your complete satisfaction. That is why you can easily contact us via Whatsapp. Here, we answer your questions every day within moments and will want to help you as a customer to your satisfaction. We don't have 4.5 stars out of 5 for nothing!

Our commitment to customer satisfaction is at the heart of everything we do. Here are some reasons why OnePlus-shop.nl is your best choice:

  • Help with choice. Not sure yet what exactly you need? No worries, we have real knowledge of all our products and can give good advice!
  • Warranty. On all our products you will receive at least 6 months warranty.
  • Confirmation explanation. We have created videos for many of our screen protectors to make the installation process as easy as possible. Check out the videos here!
  • Fast Delivery. All our products are delivered from our warehouse in Sassenheim Netherlands. We are therefore NOT a DROPSHIPPING company. All our products are usually at your home within 1 working day!
  • Secure Payments. Privacy and care with your data. We naturally need some data to process your order. We handle these with care and do not share them with third parties. In addition, we only work with reputable Dutch companies to receive payments.

In short, OnePlus-shop.nl is all about you, our valued customer. We strive to give you the best possible shopping experience and meet all your OnePlus needs. Whether you want to buy a new smartphone, add accessories or simply learn more about the latest OnePlus technologies, we are here to help.

Don't wait any longer and discover the wide range of OnePlus products at OnePlus-shop.nl. We look forward to serving you and helping you find the perfect OnePlus solution for you. Thank you for choosing OnePlus-shop.nl, where customer satisfaction is our driving force.

If you have any questions please contact us by clicking the button below.

 

Frequently Asked Questions

When you order on working days before 17:00, we will ship your order the same day. Once you have received an email with the tracking details, your order is often delivered the next day within the Netherlands. To Belgium it usually takes 1 to 2 days. In exceptional cases, the post may take a little longer. If you have not received your order after 5 working days, please contact us via the contact button at the bottom right of this page.
We have been shipping from our own warehouse in Sassenheim, the Netherlands, for over 10 years. We stock everything ourselves, so we know what we are selling. We ship almost all over the European Union.
Sure, no problem! You can exchange or return within 30 days of receiving your order. If you want to exchange something, just return your order, we will consider it as a return and refund your order at all times. You can then place a new order yourself in the meantime. We always refund within 5 working days after receipt of your return. On the returns page you can find all the details on how to send something back to us.
Yes, all our products come with a minimum of 6 months and a maximum of 2 years warranty. This differs per product. Warranty only covers manufacturer's defects, so incorrect placement of a screen protector or damage to a case after a fall are not covered. Service is our highest priority, so expect us to help you with a good solution at all times, warranty or no warranty.