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Shipments & Returns

Shipping & Returns

 

If you order before 17.00 on working days then we will send the order the same day .

We ship from Monday to Friday.

If you make a pre-order with two or more products, we will send your order when it is completely in stock and not in part. If you wish so, we advise you to order the products separately.

 

In the diagram below you can see when an order is sent:

 

Ordered on: Ordered before 17:00, shipped on: Ordered after 17:00, sent on:
Monday Monday Tuesday
Tuesday Tuesday Wednesday
Wednesday Wednesday Thursday
Thursday Thursday Friday
Friday Friday Monday
Saturday Monday Monday
Sunday Monday Monday

 

The Netherlands

The following guidelines apply to shipments within the Netherlands.

  • Mailbox post: 1 to 2 business days
  • Parcel post: 1 working day

 

Belgium

Belgian orders are shipped with DPD Track & Trace or PostNL / Bpost Priority letterbox mail. The shipping costs are 1.95 euro when you choose PostNL / Bpost. If you want to have it the next day and like a Track & Trace, then choose DPD. These costs amount to 4.95 euros. All shipments sent with DPD are standard insured up to 520 euros and can also be delivered at a DPD point of your choice.

  • PostNL with Track & Tace: 1 working day
  • PostNL / Bpost without Track & Trace: 2-5 business days

 

Shipping costs

When determining the shipping costs we make a distinction between the Netherlands and Belgium.
Below you will find the shipping costs per country.

The Netherlands

standard delivery

100% free for all orders. Whether your order is small or large. We think you should not get a surprise at checkout.

 

Belgium

PostNL Package insured up to 500 euros
For orders placed from Belgium you pay a fee of 7.95 euros. This way you can trace your order and it is insured in case of loss or damage.

PostNL / Bpost Belgium
Costs for shipments to Belgium with PostNL / Bpost are 1.95 euro.

Europe

We have 2 shipping options for all other countries within Europe.

PostNL Track & Trace
These costs are 18.95 euros and are only possible for a selected number of countries. The transit time is short and your shipment is insured up to 500 euros.

Europe standard
The standard shipping costs for all selected countries within europe are 1.95 euros. However, this is without Track & Trace and without insurance. If you live outside the Benelux, you take into account a transit time of 5-15 working days.

European countries we ship to are:

European countries

Returns

Returns can be sent within 14 days

Refund within 14 days

 Customer friendly policy

 

When can I return an item?

The consumer purchase right supports the following statement:
- You must submit the original invoice.
- Packaging must be carefully opened so that it is not damaged unnecessarily.
- The product must be complete, undamaged and unused.
- Return must always be in original packaging. This is legally established, the customer must carefully open the packaging.

 

How do I return a product?

Make sure that the envelope / package is sufficiently franked and make sure that it is clear who the sender is. Optionally add the packing slip / invoice. Pack the product so that we receive it in good condition. You are responsible for receiving your return in good order. If you want to be sure that we get your order back then you can also choose to send it as a (mailbox) package so that your return can always be traced via the tracktrace code you receive from the carrier.

 

Can I also exchange an order?

Of course you can exchange a product. You return your original order and receive the purchase price when you receive it. The product you want to exchange you order directly in our store, we consider it as a new order. You can of course also wait with placing the new order until you have received the purchase amount.

 

How quickly do I receive my money back?

We strive to repay the payment as soon as possible. As a rule, you will receive the amount within 14 days on the account with which the payment was made.

 

Where do I send my return ?:


ElevenOFive Online
Madame Curiestraat 23
2171TW Sassenheim
The Netherlands

Always use the return form when you return. You can download this via the button below, print it out and fill it in as completely as possible. Add this to your return in order to be able to realize the fastest possible settlement.