Shipping & Returns
If you order before 18.00 on working days then we will send the order the same day .
We ship from Monday to Friday.
If you make a pre-order with two or more products, we will send your order when it is completely in stock and not in part. If you wish so, we advise you to order the products separately.
In the diagram below you can see when an order is sent:
|Ordered on:||Ordered before 18:00, shipped on:||Ordered after 18:00, sent on:|
The following guidelines apply to shipments within the Netherlands.
- Mailbox post: 1 to 2 business days
- Parcel post: 1 working day
Belgian orders are sent with PostNL Track & Trace from PostNL / Bpost Priority letter post. The shipping costs are FREE when you choose PostNL / Bpost. Have & find the best-in-the-most-a-friend track and trace, then choose PostNL Package. On this page you see 4.95 euros. All shipments that come with PostNL Package are insured up to 520 euros as standard.
PostNL has met Track & Tace: 1 workday
PostNL / Bpost without Track & Trace: 2-5 business days
When determining the differences between the Netherlands and Belgium.
You can find the shipping costs per country.
100% free for all orders. Your order is small or large. We believe that you should not get a surprise when paying.
PostNL Package insured up to € 500
From a pleasant rate: 7.95 euros. This way you can trace your order and it is insured in the event of loss or damage.
PostNL / Bpost Belgium
Costs for shipments to Belgium with PostNL / Bpost are FREE.
We have 2 shipping options for all other countries within Europe.
PostNL Track & Trace
These costs are 18.95 euros and are only possible for a selected number of countries. The transit time is short and your shipment is insured up to 500 euros.
The standard shipping costs for all selected countries within europe are 1.95 euros. However, this is without Track & Trace and without insurance. If you live outside the Benelux, you take into account a transit time of 5-15 working days.
European countries we ship to are:
Returns can be sent within 14 days
Refund within 14 days
Customer friendly policy
When can I return an item?
The consumer purchase right supports the following statement:
- You must submit the original invoice.
- Packaging must be carefully opened so that it is not damaged unnecessarily.
- The product must be complete, undamaged and unused.
- Return must always be in original packaging. This is legally established, the customer must carefully open the packaging.
How do I return a product?
Make sure that the envelope / package is sufficiently franked and make sure that it is clear who the sender is. Optionally add the packing slip / invoice. Pack the product so that we receive it in good condition. You are responsible for receiving your return in good order. If you want to be sure that we get your order back then you can also choose to send it as a (mailbox) package so that your return can always be traced via the tracktrace code you receive from the carrier.
Can I also exchange an order?
Of course you can exchange a product. You return your original order and receive the purchase price when you receive it. The product you want to exchange you order directly in our store, we consider it as a new order. You can of course also wait with placing the new order until you have received the purchase amount.
How quickly do I receive my money back?
We strive to repay the payment as soon as possible. As a rule, you will receive the amount within 14 days on the account with which the payment was made.
Where do I send my return ?:
Madame Curiestraat 23
Always use the return form when you return. You can download this via the button below, print it out and fill it in as completely as possible. Add this to your return in order to be able to realize the fastest possible settlement.