• All products are added to your cart.

FAQ

Frequently asked questions (FAQ)

Customer service


    • Sometimes it goes wrong during the payment or you do not have time to complete the payment. You will then receive an order confirmation by mail. With the order number from this email you can contact our customer service via the chat right below or by phone or mail so that we can send you a payment link via the mail with which you can still pay.

      T: +31 (0) 252 514 904
      E: info@oneplus-shop.nl

    • Step 1: Choose a product from OnePlus-Shop.nl.
      Step 2: Place the product in the shopping basket.
      Step 3: Go to your shopping basket and click on "Finish order".
      Step 4: Fill in the discount code when completing your order.
      Step 5: Keep an eye on your mailbox because your order is on its way!

    • If you want to use a discount code, there are a number of things that you have to take into account. For example, the specific discount code may only be valid for certain products or categories. Discount codes also do not work together with other discounts such as bundle offers or volume discount. Finally, the discount code may have reached its usage limit. Are you sure that your code should work, please contact us via the chat at the bottom right or via telephone or mail.

      T: +31 (0) 252 514 904
      E: info@oneplus-shop.nl

    • You can pay for your order through various payment methods. With all these payment methods payment usually comes directly to us.

      Processing a payment by bank transfer from the Netherlands takes an average of one to two working days. We receive a Belgian payment by bank transfer within two to three working days

    • The processing of a payment depends on the chosen payment method. Until the payment is processed, the invoice amount is still open in your account. With most payment methods the status is immediately adjusted. With bank transfer, it can take two to three business days for the payment to be processed.

    • If you choose "business" as the customer type when you complete your order, and enter a correct Chamber of Commerce number (company number) and VAT number, you will not have to pay the 21% that we charge to VAT, since will be an intra-Community supply.

      When specifying your VAT number, keep in mind that you also have to provide the country code.
      (eg: BE 9999.999.999).

    • No, this is not possible. Unfortunately we can not make any changes to the invoice after completing an order. We do not do this to bully you, but it is a legal regulation to prevent things such as fraud as much as possible.

    • We always send the invoice digitally with the order confirmation of your order. If you would like to receive a new invoice, you can always contact our customer service via the chat at the bottom right or via telephone or mail. We will send you the invoice again without any problems.

      T: +31 (0) 252 514 904
      E: info@oneplus-shop.nl

    • Your order will not be shipped until we have received the payment for your order. When we see that your order has not yet been paid, we will send you a request for payment. If we do not receive payment, your order will automatically be canceled after 14 days.

      In addition, it is possible that two orders have been placed by accident. In this case you have paid one order and one order with us is still on status '' waiting for payment ''. For this last order you have received a payment reminder from us. We advise you to send an e-mail to info@oneplus-shop.nl with your order number and a short explanation, so that we can check this for you.

    • You will receive a bill from Billink within a few working days. You must transfer the amount to Billink within 14 days after confirming your order.

    • During the ordering process you have opted for the Billink option. You will receive an invoice from Billink by e-mail within four working days with which you can pay the payment. If you do not pay the invoice within 14 days you will receive a payment reminder from Billink. Did you pay the bill but still received a payment reminder? Please contact Billink directly .

    • When determining the shipping costs we make a distinction between the Netherlands and Belgium.
      Below you will find the shipping costs per country.

      The Netherlands

      standard delivery
      100% free for all orders. Whether your order is small or large. We think you should not get a surprise at checkout.


      Belgium

      DPD
      For orders placed from Belgium we ask 4.95 euros.

      PostNL / Bpost Belgium
      Costs for shipments to Belgium under 35 euros with PostNL / Bpost are 1.95 euros.

      Europe

      We have 2 shipping options for all other countries within Europe.

      DPD Track & Trace
      These costs are 12.95 euros and are only possible for a selected number of countries. The transit time is short and your shipment is insured up to 520 euros.

      Europe standard
      The standard shipping costs for all selected countries within europe are 1.95 euros. However, this is without Track & Trace and without insurance. If you live outside the Benelux, take into account a transit time of 5 to 15 working days.

    • It is true that you also receive a track & trace code with your letterbox mail shipment. By providing you with a track & trace code, we want to serve you better so that you are kept informed of the status of your order after sending your order. keep in mind that this code only works with our internal system and not on the PostNL or BPost site.

    • The status message that is sent with your order is unfortunately not 100% accurate. At the moment that your order arrives at the depot, the letterbox package is scanned and given the status 'delivered'. In most cases you will receive the package within a few hours. Unfortunately it can sometimes happen that a package is delayed longer.

      We assume that the package will still be delivered to you with or without a delay. Have you not yet received the order five mail days after the first delivery time? Please contact our customer service department at the bottom right of the chat or via telephone or mail. We will gladly solve this for you.

      T: +31 (0) 252 514 904
      E: info@oneplus-shop.nl

    • From the moment you finish the order until the moment that your order is given to the delivery person, we will keep you informed about the status of your order by e-mail. You can also find the status in your account.

      Step 1: Log in to your OnePlus-shop.nl account.
      Step 2: Under the heading 'My orders' you will find the information about your last order.
      Step 3: Click on the 'View' link for the current order status.

    • If you complete the order before 5 p.m. (DPD shipments before 2 p.m.) the same day will be sent to you. jow order is usually delivered the next day. Orders to Belgium usually arrive within three to six business days.

      Please note: in the Netherlands no mail is delivered on Sundays and Mondays and in Belgium it is not on Saturdays and Sundays.

    • 95% of our orders are delivered on time. Unfortunately, it sometimes happens that an order is delayed. We assume that the package will still be delivered to you with or without a delay. Have you not yet received the order five mail days after the first delivery time? Please contact our customer service department at the bottom right of the chat or via telephone or mail. We will gladly solve this for you.

      T: +31 (0) 252 514 904
      E: info@oneplus-shop.nl

    • Although we pack your order with great care, it can sometimes be that something has been delivered wrongly. We would like to receive a picture of the products received by e-mail, stating your order number. We will check the order and send the right products to you as soon as possible.

    • We strive to deliver your order as soon as possible. After your order has been paid, it will be collected, packed and shipped. Therefore, it is not normally possible to cancel the order after placing and paying for your order, but to be sure, contact our customer service department at the bottom right-hand corner or via telephone or mail. Sometimes we can still be of service.

      T: +31 (0) 252 514 904
      E: info@oneplus-shop.nl

    • We advise you to contact our customer service as soon as possible via the chat at the bottom right or via telephone or email so that we can change your address details.

      T: +31 (0) 252 514 904
      E: info@oneplus-shop.nl

      Note: we can not change the address after the package has been sent to us.

    • We find it extremely annoying if you receive a damaged or defective product from us. To solve this as quickly as possible for you, we would like to receive a photo of the damage by e- mail , stating your order number. We ensure that you receive a new product as soon as possible.

    • Yes, this is certainly possible. You are most welcome, but let us know in advance when you want to come along.

    • We think it is very important that all our customers are satisfied. Are you unexpectedly not satisfied, please feel free to contact our customer service. We will gladly solve your complaint.

      You can email your complaint to info@oneplus-shop.nl . As soon as we have received the complaint, we will send you a confirmation. Mention your name, address and order number starting with ORD in your complaint so that we can address the complaint as quickly and effectively as possible.

    • The OnePlus-shop.nl customer service is available 5 days a week to answer your e-mails. We strive to provide you with a response within 1 business day.

    • You can unsubscribe from the newsletter by contacting customer service via the chat at the bottom right or via telephone or mail.

      T: +31 (0) 252 514 904
      E: info@oneplus-shop.nl

    • You can return your order within 14 days. On our Shipping & Returns page you will find all the information you need.

    • Upon receipt of your return we process it immediately and you receive a confirmation by mail. When your return is received, depends on the mail.

    • The costs of the return are for your own account. If the product is damaged or incorrectly delivered, we ask you to contact our customer service via the chat at the bottom right or via telephone or mail.

      T: +31 (0) 252 514 904
      E: info@oneplus-shop.nl

    • This is no problem. You can take over the data with pen and paper and send the paper with the return shipment. It is important that your order number, e-mail address and return action are clearly stated.

    • We refund the purchase amount immediately after receiving your return. On average it takes 3 working days before the amount is on your account. Did you pay with a credit card? Then the amount at the beginning, middle or end of the month is on your statement.